Choctaw Memorial Hospital, 1405 East Kirk Street Hugo, Oklahoma

Grievance/Compliant Procedures

It is the intent of the hospital to provide quality care and address any concerns that you may have. If you have a question about your rights as a patient or have a quality concern related to your care, you should contact the charge nurse of the unit where you are receiving care. Please discuss your concerns with them and an appropriate follow-up will be conducted. We want to resolve your problems as quickly as possible during your hospital stay.

In the event that you have a concern that has not been resolved to your satisfaction or a grievance about your care, we encourage you to contact our Complaint Manager at the following location:

Jeannie Houchen
Complaint Manager
Choctaw Memorial Hospital
1405 E. Kirk
Hugo, OK 74743
Telephone: 580-317-9546

Please include details of your concerns, your name, address and telephone number, and a timely response will be given. You may submit your concerns verbally or in writing.

Should you feel that your concerns are not adequately addressed or would prefer not to discuss these issues with hospital personnel, you have the right to complain directly to the Oklahoma Department of Health, the agency that regulates our hospital. This agency may be contacted at the following address:

Oklahoma State Department of Health
Medical Facilities
1000 NE Tenth
Oklahoma City, OK 73117-1299
1-800-234-7258 or 1-405-271-6576

Medicare Beneficiaries may also contact the following organization if you have a concern about the quality of care you receive, premature discharge or appropriate utilization of your Medicare benefit:

5700 Lambardo Center Dr.
Suite 100
Sevenhills, OH 44131